Testimonials


Pamela Stephens, Managing Partner

Pamela Stephens, Managing Partner

When you say Professional, Courteous, Caring you see Ms. Pam Stephens. I have worked with Pam for 8 years and they have been the most pleasurable, learning experience of my life. She is patient in everything she does and teaches. She has taken me into her heart and has taught me so much. Her heart is made of love for everyone she touches. People gravitate to her because of her disposition which is beyond words. Any one who allows her into their lives will grateful to have her.
— Ari Velez, Director of Finance
I have had the pleasure of knowing and working with Pam Stephens for 5+ years. Pam is an intelligent, level headed business woman. But it is her passion for the people in her care that is unsurpassed by none. She is a strong advocate and gives a voice to those who need it. She is genuine in her pursuit of helping meet the needs and wants of others to the best of her ability. She is a rare gem for those of us who are lucky enough to find her.
— Michelle Hale, Executive Director
Personally and professionally Pam has a heart of steel, yet… Jell-O. Is strong when you need her to be, is compassionate when you need her to be and attentive when you speak with her. Pam listens to what you are saying, shows tenderness, but is also honest and truthful when something needs to be said. I found myself having a connection to her. I feel protective over her because she cares about me. She cares about everyone she encounters. Pam is a person I will always know I am some one to her and not some thing.
— Patricia Day, Administrative Coordinator
As an individual, I appreciate treating others’ as I like to be treated. Heartfelt Home Care Services recognizes each person individually and respects the differences and provides the support I need with dignity and respect.
— Rhonda Jonson
Heartfelt Home Care Services has the core values I recognize and appreciate. Integrity, trust, customer service, comfort and providing resources for their clients. Heartfelt Home Care Services provides the support I need to live my life with dignity and independence.
— Beverly Truax
As a Court Appointed Legal Guardian, I have the responsibility of selecting services and supports for all clients I am responsible for. It has been my experience through the years the process is complicated, time-consuming and there is the question “did I make the best decision and is this decision in the best interest of all those I am responsible for”?

When I met Pam for the first time I instantly felt comfortable with her. For the first time, in a long time, I felt I had met someone who really cared about people and their quality of life. At the conclusion of our meeting, I knew Pam was a tireless advocate, a strong and loud voice and a staunch defender of “we need to do the right thing for the right reasons”. Nine years later, it is my pleasure to say, Pam takes excellent care of all those she serves, with understanding, trust, passion, compassion, consistency and integrity. In the years working with Pam, I have been afforded the opportunity to relax; I know and trust in the fact all people entrusted to Pam’s care will be taken care of at the highest level. I have not always been afforded that opportunity. To anyone who is responsible for making these decisions regardless of whether it is a court appointed responsibility or a family member’s responsibility, know what I’m talking about.

With much respect and appreciation.
— Eileen Rogers, Case Manager